Privacy Policy
At EV-Cables, we take your privacy seriously. We don’t use tracking cookies or intrusive analytics, and we never sell or share your personal data.
This page explains how we collect, use, and protect your data when you shop with us, contact our team, or browse our website. Our goal is to give you a transparent, secure, and respectful experience at every step.
Who We Are
EV-Cables is operated by KleverIdeas Limited, registered in England and Wales (Company No. 05975963).
What Information We Collect
We may collect personal details like your name, address, phone number, email, and payment info when you:
- Place an order
- Create an account
- Contact us
- Enter a competition or respond to a survey
You don’t have to give us your details, but we might not be able to process your order or respond to your request if you don’t.
Why We Collect Your Information
We use your information to:
- Process and deliver your orders
- Handle payments, refunds, or exchanges
- Keep you updated on your order
- Offer customer support
- Improve our website and services
- Send you updates or offers (only if you’ve agreed)
- Run surveys or competitions
How We Use and Store Your Data
We keep your data secure and private. Most personal information is stored for up to six years to meet legal and tax obligations. Marketing preferences are reviewed regularly and can be changed at any time.
Sharing Your Information
We never sell your data. We may share it with trusted third parties to help us:
- Process payments and ship orders
- Manage marketing and website services
- Prevent fraud or support legal requests
We may also share your info if legally required or in business changes like mergers or acquisitions.
Your Rights
Under UK data laws, you have the right to:
- See what personal data we hold
- Correct wrong or outdated info
- Ask us to delete your data
- Limit or stop how we use your data
- Transfer your data to another provider
- Withdraw your marketing consent at any time
To make a request, just contact us using the details on our website.
Marketing
If you’ve agreed to receive updates from us, you can unsubscribe at any time via the link in our emails or by contacting us directly.
Updates to This Policy
We may update this policy from time to time. Any big changes will be clearly communicated on our website or by email if needed.
Last updated: 22 March 2025
